1

I took my truck because it was spraying water a part on the heater hose broke they fixed it with heater hoses that were shortI it was running terrible and I told them I thought they broke a vacuum hose and they said no we didn't I had to show them where the vacuum hoses were and sure enough I found thst problem st there shop and fixed it myself then my truck was still not running right I nearly was in a wreck because of their stupidity I took it back again yo get them to check the problem and they said it was my transmission I had to get back under the hood myself at their shop and found they had disconnected the EGR sensor I fix that myself at their shop and they call themselves mechanics do not take your vehicle to kwik kar on soring cypress they do a half job and a woman has to show them the problem and he told me they were professionals and charged me 269.00 to fix the heater hose half way DO NOT GO TO THIS CAR SHOP

Ms Chesnut. With all due respect. The issue you brought into our shop was your heater hoses were dry rotted and the fittings to were rusted out and broken. We stayed open late to help you with your issue. The heater hoses used in the repair were the correct heater hoses for your year make and model and fit as they should. Your truck is 22 years old and has many dry rotted hoses ...wires and hard lines that need addressed. the issues you state you have are far...wide and many. i can assure you of the 269.00 you spent. it cost us more then that to repair the hose fittings and hoses as the fittings for your truck are no longer in production due to age of vehicle and we spent time and money out of our own end to fabricate those fittings. We didn't do it for money. but to help you as you were stranded if otherwise. unfortunately.... we are not responsible to repair everything wrong with the vehicle. We did our job. Addressed your concern and explained that you had many other issues with the vehicle. We wish you the very best with your truck.

- Kwik Kar Spring Cypress
5

The staff here is amazing! The manager, Thomas was very informative and knew exactly what he was talking about! He informed me in the difference in types of oils and why they do not go against what the manufacture of my vehicle says to use in my car. i left knowing more then i knew coming in and can say this place is above and beyond! Thank you Thomas and the whole crew for the great service and i will most certainly recommend everybody to use your service!!!!!

5

They were very quick and very nice. I took my car in to have the brakes fixed (my brakes were in bad shape had to have the rotors replaced and all) and it was fixed in less than an hour. They explained to me the issues that the car had and did not try to sell me on all the extra unnecessary stuff most places do. I would definitely recommend this place to everyone as I will definitely come back here for my future car needs.

5

They were very quick and very nice. I took my car in to have the brakes fixed (my brakes were in bad shape had to have the rotors replaced and all) and it was fixed in less than an hour. They explained to me the issues that the car had and did not try to sell me on all the extra unnecessary stuff most places do. I would definitely recommend this place to everyone as I will definitely come back here for my future car needs.

5

I have been coming to this location for nearly 5 years and have seen the changes that have taken place with the staff and management. Recently, I took my husband's 2010 Chevy Silverado in to get a rebuilt engine and had to bring in my 2012 Chevy Malibu at the same time for a new engine, this was completely unexpected and frustrating, yet Thomas ( manager) made our experience well worth our time and money. Thomas went above and beyond for us. He is/ was honest, straightforward, dedicated to making us happy, and you know he loves what he does for a living. Cars are his passion and for that our family is grateful to have him as our mechanic. Thank you, Thomas for everything!

5

Always helpful and consistently good value and service. The crew here really cares about the customer Just went in there again today and they were great as usual. I met the owner, Bart. Super nice guy who cares about customers and treating people right. Always helpful and consistently good value and service. The crew here really cares about the customer

5

Always helpful and consistently good value and service. The crew here really cares about the customer Just went in there again today and they were great as usual. I met the owner, Bart. Super nice guy who cares about customers and treating people right. Always helpful and consistently good value and service. The crew here really cares about the customer

1

When we went in for services our Chrysler 300 was making a loud ticking noise. We agreed to run a diagnostic test of $70. Thomas was very intelligent and respectful to us, and aloso let us use his loner car for the day. When we arrived to pick the car up Thomas gave us an offer from his mechanic for $2,000. Saying the car needed a new engine. When we got the car back, the car was running worse then it was earlier, cutting off by its self with our family in the car, trying to make it home. Something it wasn't doing before.We called Thomas back and he explained to us, we needed a new engine. The car may not even work tomorrow. We get home and 8 of the 16 spark plugs were unplugged!!!! All this hidden underneath the cover. My husband plugged them back in, and the car is running just fine not even ticking anymore..... Long story short.. OPEN YOUR MIND AND TRUST NO ONE!!!!

Mrs. Etienne we here at Kwik regret the lack of understanding and have extended the olive branch to reach one. However, we do still hope to see you again.

- Kwik Kar Spring Cypress
1

I went to go get a simple inspection, but left after they kept coming out telling me I would fail due to insignificant reason after insignificant reason. I tried to appease them by fixing a few things (which was unnecessary to begin with) and returned. They told me I still did not have what was needed to pass when I knew that was incorrect . I took it down the road to another shop and I passed in minutes.

Mr Andrade. State inspection is not as simple as you state when the vehicle in question is not in passing condition. Inspections are strictly mandated byt the state of Texas and we do not make the rules nor do we have anything to gain by failing people. And the state also monitors closely the process. what you have admitted in you review is that you now have an illegal inspection and i hope the State does not catch you or the committing shop that provided it to you. If you came in here with a check engine light on you would want me to be honest with you then i assume? but when it does not benefit you for me to be honest then you have a complaint. That would be why you asked my inspector to "just pass you"" ...For you or anyone else we will not be breaking the law sir.

- Kwik Kar Spring Cypress
1

Misled